All the excursions listed on your page are for cruise lines passengers only?

  • NO, all the activities listed on this page are available for Hotels, Cruise, and local citizens.

 

After the booking do I get a receipt/ticket or how should I have a proof of my purchase with your Company?

  • Yes, within a couple of minutes after you complete the payment online we will email to you the ticket. The ticket will go to the email you registered when you booked online.

 

Is transportation Included in my bookings or Beach Break?

  • Unfortunately, no. Each guest needs to take a taxi from their facilities and get to their destination as mentioned in the booking or ticket.

 

How can I get back to my Cruise Line Terminal or Hotel after my Day Pass or Activity?

  • For a Day Pass or any other excursión listed with NO round trip included each guest will have to take their own taxi back. Taxis are located just outside the beach clubs or they can radio one for you and will get there within 5minutes.

 

How much is the taxi cost to get to the beach clubs?

  • The usual charge for 1 taxi, 4 guests on board, one way, 8-12  minutes ride is between $8.16usd (Per taxi not per person). Note: All nicest beach clubs are located in the same direction (South) and the prices are basically the same or some may be little more.

 

What Credit Cards are accepted to place a booking?

  • The only method of payment accepted on our home page is PayPal. PayPal does accept Visa/Mastercard in order to complete your booking.

 

At the Beach Club facilities can I use Travelers Check or American Express Card?

  • Unfortunately, no. The beach clubs accept USD Cash or Visa/MasterCard only.

 

Do I need to have a PayPal account to complete my reservation?

  • NO, is not needed to have one. PayPal will accept your Credit Card and will open a new one for you at NO cost (That way you can complete your Payment or Get your Refund).

 

If there is a BAD Weather would I get my refund?

  • If you contacted us within 14 days from the date listed on your ticket (Via email, Live chat or Phone) YES! We will refund your deposit payment to us JUST after we confirm with the Beach club that you never visited their facilities. Once they confirm then we will submit your refund.
  • If the Local Operator confirms they canceled the activity YES we will refund you back.

 

Is the snorkeling by boat included in my package?

  • Unfortunately, no. Such activity can be purchased directly online too. Just need to add to your shopping cart.
  • Note: If you bring your snorkeling equipment with you, you are more than welcome to do it from shore. Not the same marine life you can get from a real reef but you will enjoy it.

 

Is there a place at the Beach Club to rent Snorkel equipment?

  • Yes, we have a place at the club so you can rent snorkel equipment ($17USD Rent, ID as Deposit, $20USD in case of lost).

 

Would I get a refund if there is a bad weather in Cozumel?

  • Absolutely, please use any of the following options to reach us and request a refund (Live chat, Phone call or email).
  • If you arrive in Cozumel and decided NOT to use your Day Pass or Ticket purchased from our Company we will be glad to refund you back just after you contacted us (Email, Live chat or call) within 14 days from the date mentioned in your ticket. The email is: info@shoreadventure.tours
  • If you arrive in Cozumel, showed at the beach club and few minutes/hour later you decide to leave NO refund will be granted.
  • Note: Weather condition in Cozumel is NOT predictable no matter what Internet source you decide to use. For experience, we know that some pages may say (Thunder or Lightning storm) but in reality will be cloudy.

 

If I made I mistake while purchasing online would you fix it?

  • Absolutely, we will fix and will issue a new ticket with updated corrections on it.
  • If you don’t have Internet, we can make the proper arrangements at the facilities to notify them of any changes in your actual ticket, etc.

 

If I wish to cancel my booking ahead of time can I do it, would I get a refund?

  • Yes, you are more than welcome to contact us via email, live chat or call to notify us of your cancellation and refund request.

 

Why should I book with your Company?

  • Well, that is the most difficult answer to us with so many online companies selling Beach Clubs & activities out there. So, in reality, we don’t have an answer about it. All we can tell you is that our guests purchased from us and gave us the opportunity. (Opportunity we are willing to keep) so you can book from us again or tell others about us.
  • We are a trusted Company with the only intention to serve you and try our best to make easy your booking online. Also, we have the best and flexible refund policy compared to other companies online. To see them please click the following website link: Terms & Conditions

 

I don’t have PayPal account what should I do?

  • Do not worry, we been using PayPal for all our transactions (Bookings, Refunds, etc) so in case you don’t have an account with PayPal when placing your booking online please full fill the information required and PayPal will open an account for you at no cost.

 

After I contacted you for a cancellation of my booking, how and when would I get my money?

  • Upon your cancellation and refund request is received we will submit the transaction to PayPal, so the same way you pay to us is the same way we will refund you.
  • You can get a refund transaction confirmation within 48hrs so you can contact PayPal and ask them directly for an status or more information about it.

 

My water sport activity was canceled by the local operator at the beach club due to bad weather condition what’s the next step?

  • If the Local operator from your water sport activity decided (for safety reasons) to cancel your activity just email us about it. We will verify such information and after checked then we will contact you with a refund or status about it.
  • If you decided NOT to do the activity for X reason but the Local Operator was operating the activity then NO refund will be granted.

 

My cruise Line skipped Cozumel Island, would I get my refund?

  • Absolutely, please use any of the following options to reach us and request a refund (Live chat, Phone call or email).
  • If you arrive in Cozumel and decided NOT to use your Day Pass or Ticket purchased from our Company we will be glad to refund you back just after you contacted us (Email, Live chat or call) within 14 days from the date mentioned in your ticket. The email is:info@shoreadventure.tours

 

I had Medical Issue and could NOT visit the beach facilities or do the watersport activity, how can I get my refund?

  • Please use any of the following options to reach us and request a refund (Live chat, Phone call or email) along with your MEDICAL Doctor’s note. Onboard the cruise line or your Hotel you can get one. Emailed to info@shoreadventure.tours within 14 days from the date mentioned in your ticket.

 

I have a remaining balance to pay for my Day Pass or Activity, where should I pay?

  • Any remaining balance needs to be paid at the Beach Club or upon arrival/meet with your local operator. Our staff at the main entrance will guide you to the designed area for your activity or will call the local operator-guide to meet you at your table.
If I purchase the All Inclusive for me can I share/give food and drinks to another family member, friend?
  • NO, the All Inclusive Package is exclusively for one person only. The food and services can’t be shared with another person without purchasing this package.